Phone Forward
May 24th 2009 22:14
Address:
Suite 18b
328 Albany Highway (Cnr. Harper Street)
328 Albany Highway (Cnr. Harper Street)
City:
Victoria Park
State:
WA
Postcode:
6169
Telephone:
(08) 9361 0244
Email:
info@phoneforward.com.au
Website:
http://www.phoneforward.com.au
Category: Business and Vocational
Phone Forward is a dynamic Western Australian owned company established in 1991 to specialise in Building Communication Excellence in Business.
Phone Forward's focus is on the development and delivery of training solutions for people employed in key customer contact roles.
With a strong foundation of experience in dramatically improving the performance of customer service and sales teams, we understand the importance of delivering highly successful learning outcomes at an organisational, team and individual level.
In 1992, Phone Forward was approached by Telstra to become partners in presenting the Telstra Teleskills training programs to business.
Phone Forward continues to lead the way in providing cutting edge customer contact programs, designed to introduce participants to 'best practice' and to build each learner's skills, knowledge and confidence through active participation and involvement.
We pay special attention to creating a professional and comfortable learning environment to enable our participants to gain the most out of each course. All programs are delivered and facilitated by professionals with extensive industry and adult education experience.
Whether you wish to enhance your leadership and coaching techniques, update your telephone skills and competencies in frontline courtesy, 'best practice' customer service, telemarketing, telesales, credit collection, or to develop a high performing customer contact team, Phone Forward will offer you a distinct advantage.
Our mission is to enhance the way your team communicates with both internal and external customers  Building Relationships and Results.
Phone Forward's focus is on the development and delivery of training solutions for people employed in key customer contact roles.
With a strong foundation of experience in dramatically improving the performance of customer service and sales teams, we understand the importance of delivering highly successful learning outcomes at an organisational, team and individual level.
In 1992, Phone Forward was approached by Telstra to become partners in presenting the Telstra Teleskills training programs to business.
Phone Forward continues to lead the way in providing cutting edge customer contact programs, designed to introduce participants to 'best practice' and to build each learner's skills, knowledge and confidence through active participation and involvement.
We pay special attention to creating a professional and comfortable learning environment to enable our participants to gain the most out of each course. All programs are delivered and facilitated by professionals with extensive industry and adult education experience.
Whether you wish to enhance your leadership and coaching techniques, update your telephone skills and competencies in frontline courtesy, 'best practice' customer service, telemarketing, telesales, credit collection, or to develop a high performing customer contact team, Phone Forward will offer you a distinct advantage.
Our mission is to enhance the way your team communicates with both internal and external customers  Building Relationships and Results.
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